Avoid this overpriced waanabe spa run by amateurs. The massage services are a joke. Staff do not read the forms you fill out or heed instructions during the massage. If you're looking for a facial, you can buy your own natural ingredients at any health store for a more natural, gentler facial and skip the marketing spiel at this joint.
Very disappointing the prices are high and I didn't feel like I even had a massage. I was looking forward to my couples massage, it was my first one. The beds were not beside each other like expected, the room was cold. My partner was cold the entire time and so was I. The therapist was massaging really fast and didn't apply much pressure. Not recommended
Mixed review today... had an amazing massage with Abby. Highly recommend her!Booked a Registered Massage so I could get a receipt for my insurance company. When I went to pay I was told I couldn't get a receipt so can't claim it. I never would have booked the massage if they had been honest about the limitations on their receipts. Won't be returning.
Really like the atmosphere, the people and the services available. Having never had a facial, but wanting to try it, I asked which to try. They recommended their basic one to make sure I was okay with it, didn't try to upsell me or push products. I'll definitely go back for another! Also have had a couple of manicures and really appreciate the professionalism of everyone who I've dealt with. The aestheticians introduce themselves, talk with their customers (as much or little as you like) vs gabbing with one another, and all seem to know their services very well. I had my mom in for a manicure as well and they were very polite and not at all condescending, as some places are with seniors. Highly recommend Sanctuary!
Very disappointed. I booked a couples pedicure for myself and my boyfriend for his birthday. I decided on Sanctuary Day Spa due to their specialties in prenatal massages because I am 4 months pregnant and was interested in trying them out before I booked a massage. Prices were much higher than I wanted to spend but figured it was worth it. I filled out their form online for an appointment and specified my pregnancy as well as my partners birthday. I received a prompt email response from Lindsay stating the time slot they had for me and I responded immediately. Upon arrival on the day I was informed they didn't have my booking. Because I never received a confirmation call they did not book my appointment. When I asked why they would then communicate through email in the first place instead of calling me right away, I was told they receive a lot of emails and it just gets missed sometimes. I felt completely disregarded and ignored, basically they gave my spot to someone else and ignored my response. They couldn't take me that day at all until later that night. I refused the new time slot and left as we had plans all day for his birthday. We ended up going to a smaller place around the corner and had a great experience. Very disappointed with their customer service and will not recommend to my friends.
Sanctuary Day Spas Burlington is a Canadian Spa based in Burlington, Newfoundland and Labrador. Sanctuary Day Spas Burlington is located at 3235 Fairview St, Burlington, ON L7N 3L1, Canada.
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